Privacy Policy

Our Commitment to Privacy

At Virtual Analyst, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect the following personal information when you use our services:

• Contact Information: Name, email address, phone number
• Product Requests: Product preferences, budget information, specific requirements
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Communication Records: Messages, support tickets, and correspondence

Automatically Collected Information

• Usage Data: Pages visited, time spent on site, click patterns
• Device Information: IP address, browser type, operating system
• Cookies: Session data, preferences, and analytics information

How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Providing product research and recommendations
• Communication: Sending updates, responding to inquiries, customer support
• Payment Processing: Handling transactions and billing
• Service Improvement: Analyzing usage patterns to enhance our services
• Legal Compliance: Meeting regulatory requirements and preventing fraud
• Marketing: Sending promotional content (with your consent)

Information Sharing and Disclosure

We may share your information only in the following circumstances:

• Service Providers: Trusted partners who help us operate our services (payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Your Consent: When you explicitly agree to share information

Data Security and Protection

We implement industry-standard security measures to protect your information:

• Encryption: Data transmitted over secure HTTPS connections
• Secure Storage: Information stored on protected servers with access controls
• Payment Security: PCI-compliant payment processing through Stripe
• Access Controls: Limited employee access on a need-to-know basis
• Regular Monitoring: Continuous security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

To exercise these rights, please contact us at info@virtualanalyst.com.au

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how you use our site
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings, though this may affect website functionality.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Generally, we keep data for:

• Account Data: Until account deletion or 3 years of inactivity
• Transaction Records: 7 years for tax and legal compliance
• Marketing Data: Until you opt-out or object to processing
• Analytics Data: Aggregated and anonymized after 2 years